Excentrics. Redefining customer excellence.

Built on our Customer Excellence Index (CEI™), Excentrics helps organisations see how customers truly experience their brand — and how to improve it.

Enter your company below to see the kind of CEI™ Score we’re building toward.

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Collecting customer sentiment: scanning reviews and public feedback across trusted platforms.
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Assessing visibility and reach: reviewing brand presence across Google, LinkedIn, and news media.
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Evaluating consistency and trust signals: checking accuracy, reliability, and reputation across channels.
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Analyzing innovation and responsiveness: reviewing product updates, responses, and engagement speed.
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Measuring service experience and care: interpreting tone, resolution quality, and overall service excellence.
CEI™ Score
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Customer Sentiment
10/25
Visibility & Reach
18/20
Consistency & Trust Signals
19/20
Innovation & Responsiveness
16/20
Service Experience & Care
9/15
You’ve just seen a CEI™ demo.

The full version uses real data across five pillars of customer excellence to reveal how your company truly performs.

Join the waitlist to get your live CEI™ Score when it launches.
Get on the CEI Launch List

The Customer Excellence Index Framework

Your CEI™ score is built on five proven drivers of customer success.
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Customer Sentiment
What your customers really feel.
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Visibility & Reach
How easy it is for customers to achieve their goals with you.
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Consistency & Trust Signals
How credible and reliable your brand appears.
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Innovation & Responsiveness
How often you adapt, release, and improve.
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Service Experience & Care
How well you deliver and support.

How It Works

1
Enter Your Company
Tell us who you are, and CEI™ instantly starts mapping how your brand is seen, shared, and experienced online.
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AI Calculation
Our AI analyses real-world signals across five pillars of excellence to estimate your CEI™ Score.
3
Get Your Results
See your CEI™ Score, pillar breakdowns, and overall performance rating — revealing how your brand delivers for customers.
4
Improve Your Score
Partner with CEI Connect to turn insights into action — with expert support and improvement strategies built around your CEI™ pillars.

What You Get

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CEI™ Score & Badge
A trusted, public mark of excellence that demonstrates your commitment to customer experience. Display it on your website or marketing materials.
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Detailed Report
Receive a comprehensive breakdown by pillar, highlighting your strengths and areas to improve for better customer experience.
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Benchmarking
Compare your performance against industry averages to understand where you stand in your market segment.
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Consultancy Pathway
Access expert guidance from our team to implement changes that will raise your score and improve customer satisfaction.
Free Score
Get your initial CEI™ score using public data sources
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Coming Soon
Takes just seconds to generate
Official Score
Unlock detailed insights and add your internal KPIs
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Coming Soon
Full dashboard + verified badge
CEI Connect
Expert guidance to improve your customer excellence
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ADVISORY
From score to strategy and implementation

From Framework to Strategy

Your CEI™ Framework shows you the what. Our consultancy helps you define the how.
Introducing CEI Connect
We translate the CEI™ framework into measurable action and lasting change.
Book a CEI Connect Session
Decode
Discover where you stand with a structured assessment using the CEI™ framework.

We analyse performance across the five pillars to surface strengths, gaps, and opportunities.
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Design
Translate insights into a clear Customer Excellence Blueprint.

We co-create your roadmap for improvement — defining priorities, actions, and systems to embed excellence.
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Deliver
Turn plans into measurable progress.

We help align teams, embed customer excellence practices, and sustain improvement through continued partnership and review.
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