Providing Customer Service Excellence
Elevate customer satisfaction and drive loyalty with expert consulting.
Providing Customer Service Excellence
Elevate customer satisfaction and drive loyalty with expert consulting.
Consulting Services for Your Customer Service Teams
Spotlight: Illuminate the Gaps in Your Customer Experience
Centres of Excellence: Building the Foundations for Exceptional Service
Centres of Excellence: Building the Foundations for Exceptional Service
How well do you really understand your customers? With Spotlight, we take a deep dive into your business—sitting with stakeholders, interviewing customers, surveying experiences, and analyzing workflows. Our goal? To uncover hidden pain points, inefficiencies, and opportunities for growth.
Let us shine a light on the areas that need improv
How well do you really understand your customers? With Spotlight, we take a deep dive into your business—sitting with stakeholders, interviewing customers, surveying experiences, and analyzing workflows. Our goal? To uncover hidden pain points, inefficiencies, and opportunities for growth.
Let us shine a light on the areas that need improvement, so you can enhance service, boost satisfaction, and drive real business impact.
Centres of Excellence: Building the Foundations for Exceptional Service
Centres of Excellence: Building the Foundations for Exceptional Service
Centres of Excellence: Building the Foundations for Exceptional Service
Spotlight uncovers the opportunities - Centres of Excellence helps you build on them. We identify key focus areas where your teams can develop best-in-class customer service practices, creating dedicated hubs of expertise and innovation within your organization.
Our structured approach ensures that insights aren’t just reported—they become
Spotlight uncovers the opportunities - Centres of Excellence helps you build on them. We identify key focus areas where your teams can develop best-in-class customer service practices, creating dedicated hubs of expertise and innovation within your organization.
Our structured approach ensures that insights aren’t just reported—they become actionable, scalable improvements that drive lasting impact. With executive-ready reports and team-focused recommendations, we help you embed excellence at every level.
Create lasting change, one centre at a time.
Your Excentrics Score: Measure, Benchmark, and Elevate
Centres of Excellence: Building the Foundations for Exceptional Service
Your Excentrics Score: Measure, Benchmark, and Elevate
How do you know if your customer service is truly excelling? The Excentrics Score combines your existing KPIs with our independent assessment to give you a 360-degree view of your customer experience performance.
We analyze real customer interactions, survey feedback, and operational workflows to provide a data-driven benchmark—highlightin
How do you know if your customer service is truly excelling? The Excentrics Score combines your existing KPIs with our independent assessment to give you a 360-degree view of your customer experience performance.
We analyze real customer interactions, survey feedback, and operational workflows to provide a data-driven benchmark—highlighting where you shine and where there’s room to grow. Backed by industry expertise, this score helps you measure success, report to leadership, and take actionable steps toward excellence.
Marketing Consulting Services for Startups
Brand Development
Brand Development
Brand Development
Our team of branding experts will help you develop a unique brand identity that sets you apart from your competitors. We'll work with you to create a brand strategy that resonates with your target audience and builds brand loyalty.
Digital Marketing
Brand Development
Brand Development
Our digital marketing consultants will help you develop an online presence that drives traffic and generates leads. We'll help you create a content marketing strategy, optimize your website for search engines, and develop social media campaigns.
Customer Service Excentrics
Why We Started
I’m Alexander Christoforou, founder of Excentrics, a consultancy dedicated to transforming customer service into a powerful competitive advantage. With over 16 years of experience leading global customer service teams across industries such as STEM publishing, intellectual property, and data analytics, I bring a deep understanding of what it takes to deliver exceptional customer experiences.
Throughout my career, I’ve spearheaded omnichannel transformations, implemented data-driven strategies, facilitated people and system migrations during major mergers, and built and led Centre's of Excellence in EMEA, APAC, and the US. My approach focuses on leveraging analytics, improving workflows, and fostering customer-centric cultures that drive measurable business growth.
To further enhance my expertise in customer experience strategy and business leadership, I am currently pursuing an MBA at Warwick Business School, one of the world's leading business institutions. I was honored to receive the WBS Change Maker Scholarship, awarded for my contributions to customer service innovation in the STEM sector. This experience allows me to merge academic excellence with real-world expertise, ensuring Excentrics delivers cutting-edge, research-backed consultancy solutions.
At Excentrics, I’m passionate about helping organizations identify their unique customer needs, enhance service delivery, and build sustainable success through innovative customer experience strategies. Let’s work together to redefine what customer excellence means for your business.
Consulting Services for Small Businesses
Business Strategy Consulting
Business Strategy Consulting
Business Strategy Consulting
Our Business Strategy Consulting services help small businesses develop a roadmap for growth. We work with you to identify strengths, weaknesses, opportunities, and threats, and create a tailored plan to achieve your business goals.
Financial Consulting
Business Strategy Consulting
Business Strategy Consulting
Our Financial Consulting services help small businesses with budgeting, forecasting, and financial planning. We work with you to create a financial strategy that fits your business needs and helps you achieve your financial goals.
Marketing Consulting
Business Strategy Consulting
Operations Consulting
Our Marketing Consulting services help small businesses develop a marketing plan that drives growth and increases revenue. We work with you to identify your target audience, create effective marketing strategies, and measure your success.
Operations Consulting
Human Resources Consulting
Operations Consulting
Our Operations Consulting services help small businesses optimize their operations and increase efficiency. We work with you to identify areas of improvement, streamline processes, and help you run your business more effectively.
Technology Consulting
Human Resources Consulting
Human Resources Consulting
Our Technology Consulting services help small businesses leverage technology to improve their operations and increase revenue. We work with you to identify technology solutions that fit your business needs and help you stay ahead of the competition.
Human Resources Consulting
Human Resources Consulting
Human Resources Consulting
Our Human Resources Consulting services help small businesses attract, retain and develop talent. We work with you to develop HR policies and procedures that align with your business goals and help you build a strong and productive workforce.