Measure Performance
Track customer excellence through a single, standardized score.
Customer Excellence Intelligence for Modern Organizations
When customer experience issues surface, the root cause is rarely customer service alone. Misalignment across service, product, operations and leadership creates friction that impacts growth, retention and trust. The CEI™ framework provides a structured way to diagnose those gaps and prioritise action.
FEATURES
Everything You Need to Understand Customer Excellence
Understand the Drivers
Explore the signals and metrics influencing performance.
Identify Trends
Spot changes before they become operational challenges.
Benchmark the Market
Compare organizations and monitor competitive movement.
WHO USES EXCENTRICS?
Built for Teams That Need Better Customer Excellence Intelligence
Strategy Teams
Monitor market leaders, identify emerging competitors, and support strategic planning with objective customer excellence data.
Product Teams
Understand how customer excellence performance evolves across competitors and identify areas that influence customer perception.
Executive Leadership
Gain strategic visibility into organizational performance, benchmark the market, and make informed business decisions.
Investors & Analysts
Evaluate organizations through a structured customer excellence framework and compare performance across a sector.
PLANS
Access the Intelligence You Need
My CEI
YOUR OWN SCORE, FULL DEPTH
£600/mo
- Full CEI™ score across all 4 dimensions
- Score trends over time
- Pillar Insights with source-backed sub-metrics
- Signals tab with detailed history
- Insights & Key Takeaways
- Downloadable reports & badge
Benchmarker
TRACK OTHER COMPANIES
£360/mo
- Track up to 6 companies ( +£50 per additional )
- Composite CEI™ scores for tracked companies
- 4-pillar performance
- Score trends over time
- Recent Signals
- Additional tracking slots available
- Downloadable reports & badge
My CEI + Benchmarker
FULL DEPTH ON YOUR OWN, PLUS TRACKING
£1,100/moSave 17%
- Full CEI™ profile for your own company
- Track up to 12 companies ( +£50 per additional )
- Pillar Insights, Signals & Insights
- Composite CEI™ scores for tracked companies
- Score trends & Recent Signals
- Additional tracking slots available
- Downloadable reports & badge
The CEI™ is designed for:
- Customer and Support Leaders
- Product & Operations Leaders
- Executive teams overseeing customer performance
- Organisations experiencing growth, strain, or misalignment
It is particularly valuable where service, product, and customer voice signals feel disconnected.