CEI Connect: Consultancy Powered by the Customer Excellence Index™
Every organisation’s success depends on how well it delivers across five pillars — Sentiment, Visibility, Consistency, Innovation, and Service.
Through CEI Connect, we apply the Customer Excellence Index (CEI™) framework to help you strengthen each pillar, align teams around customer impact, and embed excellence that drives measurable growth.
Let’s discuss your customer-excellence goals and how CEI Connect can help you achieve them.
Backed by 20 Years of Global CX Leadership
Excentrics is built on experience — from transforming service performance at Clarivate to establishing Centres of Excellence that connected teams and customers across three continents.
67% → 96%
CSAT Improvement
Raised customer satisfaction from 67% to 96% in 18 months
at a global research provider
at a global research provider
APAC, EMEA, US
Global Reach
Designed and launched Customer Centres of Excellence across APAC, EMEA and the US to bring teams closer to customers.
VOC + KPI
Executive Integration
Integrated Voice of Customer + KPI dashboards
into executive strategy
into executive strategy
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