CEI Connect: Putting Your CEI™ Score to Work
A structured, founder-led discussion to understand what your CEI™ results mean — and where to focus attention next.
The Customer Excellence Index™ provides an outside-in view of how customer experience appears externally.
CEI Connect helps you interpret that view in context — highlighting what’s driving the score, where perception and reality diverge, and what matters most right now.
Experience that informs the conversation
CEI Connect is founder-led and grounded in experience working with complex organisations to interpret customer experience signals at scale.
67% → 96%
Customer experience transformation
Raised customer satisfaction from 67% to 96% in 18 months by aligning service, product and customer signals into a single operating view.
APAC, EMEA, US
Operating at scale
Built and launched Customer Centres of Excellence across APAC, EMEA and the US — creating consistent customer standards across regions and teams.
Voice of Customer + KPIs
Executive integration
Integrated customer voice, operational KPIs and performance metrics into executive decision-making — so customer experience directly informed strategy, not just reporting.
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