Measure Performance
Generate a standardized customer excellence score.
WHY EXCENTRICS
What You'll Gain with CEI™
The Customer Excellence Index™ gives organizations a structured way to measure, understand, and monitor customer excellence over time.
Track Progress
Monitor performance trends over time.
Understand the Drivers
See the signals influencing every score.
Benchmark Competitors
Compare organizations using the same framework.
FRAMEWORK
The Four Dimensions Behind Every CEI™ Score
The Customer Excellence Index™ is built on four measurable pillars that together provide a complete view of customer excellence.
Service Experience & Care
Measures responsiveness, support quality, issue resolution, and overall service reliability.
Brand Trust & Loyalty
Measures trust, credibility, customer confidence, and long-term loyalty.
Customer Voice & Advocacy
Analyzes customer sentiment, recommendations, reviews, and overall brand advocacy.
Product Value & Innovation
Evaluates product quality, usefulness, innovation, and customer satisfaction with delivered value.
FEATURES
From One Score to Complete Visibility
Move beyond a single number and explore the data behind every CEI™ score.
Overall CEI Score
A unified score representing customer excellence performance.
Historical Trends
Track how performance evolves over time.
Dimension Breakdown
See which pillars strengthen or weaken your overall score.
Pillar Insights
Understand the signals contributing to every dimension.
WHO USES EXCENTRICS?
Built for Teams That Need Better Customer Excellence Intelligence
Strategy Teams
Monitor market leaders, identify emerging competitors, and support strategic planning with objective customer excellence data.
Product Teams
Understand how customer excellence performance evolves across competitors and identify areas that influence customer perception.
Executive Leadership
Gain strategic visibility into organizational performance, benchmark the market, and make informed business decisions.
Investors & Analysts
Evaluate organizations through a structured customer excellence framework and compare performance across a sector.
PLANS
Access the Intelligence You Need
My CEI
YOUR OWN SCORE, FULL DEPTH
£600 /mo
- Full CEI™ score across all 4 dimensions
- Score trends over time
- Pillar Insights with source-backed sub-metrics
- Signals tab with detailed history
- Insights & Key Takeaways
- Downloadable reports & badge
Benchmarker
TRACK OTHER COMPANIES
£360 /mo
- Track up to 6 companies ( +£50 per additional )
- Composite CEI™ scores for tracked companies
- 4-pillar performance
- Score trends over time
- Recent Signals
- Additional tracking slots available
- Downloadable reports & badge
My CEI + Benchmarker
FULL DEPTH ON YOUR OWN, PLUS TRACKING
£800 /moSave 17%
- Full CEI™ profile for your own company
- Track up to 6 companies ( +£50 per additional )
- Pillar Insights, Signals & Insights
- Composite CEI™ scores for tracked companies
- Score trends & Recent Signals
- Additional tracking slots available
- Downloadable reports & badge
The CEI™ is designed for:
- Customer and Support Leaders
- Product & Operations Leaders
- Executive teams overseeing customer performance
- Organisations experiencing growth, strain, or misalignment
It is particularly valuable where service, product, and customer voice signals feel disconnected.