My CEI
YOUR OWN SCORE, FULL DEPTH
£6,000 /yr
- Full CEI™ score across all 4 dimensions
- Score trends over time
- Pillar Insights with source-backed sub-metrics
- Signals tab with detailed history
- Insights & Key Takeaways
- Downloadable reports & badge
Choose the Right Level of Customer Excellence Intelligence
Whether you want a clear view of your own performance, competitive visibility, or both — Excentrics gives you structured CEI™ intelligence at the depth your team needs.
Benchmarker
TRACK OTHER COMPANIES
£3,600 /yr
- Track up to 6 companies ( +£500 per additional )
- Composite CEI™ scores for tracked companies
- 4-pillar performance
- Score trends over time
- Recent Signals
- Additional tracking slots available
- Downloadable reports & badge
My CEI + Benchmarker
FULL DEPTH ON YOUR OWN, PLUS TRACKING
£8,000 /yrSave 17%
- Full CEI™ profile for your own company
- Track up to 6 companies ( +£500 per additional )
- Pillar Insights, Signals & Insights
- Composite CEI™ scores for tracked companies
- Score trends & Recent Signals
- Additional tracking slots available
- Downloadable reports & badge
PLAN COMPARISON
See What's Included
My CEI covers your own score in full depth. Benchmarker tracks other companies at a lite view. The bundle gives you both — your own full depth, plus tracked-company comparison — at a discount off buying them separately.
My CEI
YOUR OWN SCORE, FULL DEPTH
£6,000 /yr
Benchmarking
TRACK OTHER COMPANIES
£3,600 /yr
My CEI + Benchmarker
FULL DEPTH ON YOUR OWN, PLUS TRACKING
£8,000 /yrSave 17%
Best for
Organisations that want to understand and improve their own customer excellence performance
Teams monitoring a defined competitive set — a library's vendor list, or a company's rivals
Organisations that want their own full picture and ongoing visibility into how they compare
Tracked Companies Included
Not applicable — own entity only
Up to 6 ( +£500 per additional )
Up to 6 ( +£500 per additional )
SCORE & SIGNALS
Composite score4 pillar totals + rank
Full analysis
Tracked companies only
Tracked companies only
Score Over Timeaggregate trend line
Tracked companies only
Recent Signalsaccount-level feed
Tracked companies only
FULL-DEPTH, OWN-ENTITY ONLY
Pillar Insightssource-tagged sub-metrics
On your own entity
Signals tabdeep per-company history
On your own entity
Insights tabtrend narrative + Key Takeaways
On your own entity
Downloadable report / badge